Posts Tagged ‘new marketing’

Triple Bottom line

Tuesday, November 10th, 2009

By Carl Da-Costa-Greaves

Now that our economy’s been stripped back to basics and we’re starting to move out of recession, I’ve been wondering, what will be left in its place and also, what will move to top of agenda for the future?

Triple Bottom Line is something that I feel is worth mentioning here. There was a shift towards sustainable practices prior to the recession, this has sort of taken a back seat whilst everyone’s priority jumped to survival; but we’re moving out of that period and there’s certainly evidence of an increase in awareness for sustainability. That said, few companies’ have a strategy for sustainability, or even a stance on how they think about sustainable practices.

The Good Life

Image courtesy of Poppy Dots Crafts

The triple bottom line – economic, social and environment – is a very practical method that’s gaining momentum for companies who want to become more actively involved with sustainability; more so to SME organisations. Rather than just focus on environmental issues, triple bottom line (TBL) understands that businesses have a responsibility to be financially viable and to turn a profit. Therefore, TBL considers the financial bottom line which is vital to the long term growth and economic success, along with social and environment responsibilities.

I see this change (2nd order) coming as a result of the recessions and it will be driven by consumers and stakeholders. Similar to what happened in the consumer markets with Organic and Fair-trade; food producers have adjusted their sustainability policies as result of consumer pressure. My prediction is that sustainability will begin to move up the value chain into the business markets.

So, what do we need to do about this? Well, the extent of this will be first seen by your field representatives such as; marketers and sales people in customer facing roles. It’s these people who’ll be able to gauge the response of your customers, see how they’re planning their sustainable practices and then use that knowledge to inform and influence the future decision of your company.

Some business owners would argue that business is business and not their place to consider sustainability issues. However, this view will simply not stack up any longer. If steps are not taken to make all businesses more sustainable, then there won’t be a business future at all.

This week sees ASDA criticised for sustainability performance and ranked the least green of the 5 big supermarkets. It will be interesting to see how consumers react to this news.

Reference;
CIM, (2007) Shaping the Agenda. Triple Bottom Line.

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Black sheep of e-marketing

Thursday, October 29th, 2009

By Carl Da-Costa-Greaves

Social media is the black sheep of the e-marketing family, falling behind pay-per-click and email marketing in the minds of most marketers, but we predict that this is all set to change.

black-sheep

Generally, businesses are just wakening up to what social media can do and how it should be treated. Currently used as a fun way to immerse users in brands, rather than as a tool for direct selling. Innocent drinks and Compare the Market are two companies that have got it right. Both have used Twitter to great effect, with funny and engaging feeds that are ‘on brand’ and don’t do the hard sell.

With the onset of more open source programs and widgets that do almost everything imaginable through the interface of a browser, social media is no longer the finger-in-the-air medium it used to be.

We’ve started using blogs at Studiowide (you’re reading one right now!) and our target is to raise our profile as a leading marketing company in Liverpool. The posts that we make are replicated over the web through news feeds and also on twitter. This gives our followers and customers the opportunity to publically engage with us on their terms with comments and feedback. Ultimately, this level of activity is rewarded by Google who like content publishers.

Social media is moving at speed so it’s vital that you get to grips with new developments; a word of caution though; try first before you jump, see which one’s works for you and which ones don’t.

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Is inbound marketing replacing outbound?

Wednesday, October 21st, 2009

By Carl Da-Costa-Greaves

We’ve been noticing more and more that Outbound Marketing is increasingly being brought to the forefront and possibly looking more likely to start replacing inbound.

What do we mean by outbound marketing? This is all of the “in your face” traditional communications that organisations and marketing companies have historically churned out to the masses. With a strong focus on getting people to buy and not much on listening to what people actually want.

Inbound marketing however sponsors the voice of the customer; listening to their needs, adapting products accordingly and engaging on their terms. It’s the total opposite to ‘interruption marketing’ and business is conducted on the basis of the customer coming looking for you – seeking you out from the crowd.

With limited time and tons of information at a finger tip, the way we present ourselves to this newly empowered customer is extremely important. Consistent messages across all online brand communications, and participating in helpful discussions and communities relevant to your sector will all gain you credibility and exposure, but you need to effectively manage the pipelines of information that are available for all to view.

Keep in mind also that purchasing departments are using the web to prequalify new business. So if something’s don’t stack up, then chances are this could go against you in the decision making process.

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